Frequently asked question

When Will My Order Ship?

Orders are shipped out every Wednesday at 6 PM. You will receive a text message with tracking information.

Order Cut Off Time?

Cut off time for delivery: Wednesday 4PM.

Make sure you place your order before the cut off time, in order to receive it on time.

Can You Ship Raw Food?

Yes, however we are not responsible for the mishandling of products or products left unattended once they are delivered. 

Raw pet food should remain frozen until ready to be fed.

How much does shipping cost?

Check the link for more details: Shipping and Return Policies

What Methods of Payment Do You Accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, WeChat Pay.

What Is Your Return Policy?

Check the link for more details: Shipping and Return Policies